Really happy with our new blinds. I filled out an online form requesting a quote and was contacted the next day. Sales rep arrived on time and sent quote through promptly. After accepting it I was kept updated on progress by friendly head office staff, and the day before installation I paid the balance over the phone. Installer did the four rooms very quickly and they look great and fit perfectly. The only negative for me having to keep the whole day of installation free, as it is not until that morning you are given a time. Surely by the day before you could be given, say, a four hour window.