FAQ

Most frequently asked questions (FAQ)

• Can you repair my blinds?

We can only look at repairing blinds which are ours. That is, we do not repair blinds made or sold by any other company.

Also, we do not repair blinds more than 7 years old.

Even in these cases, it is often a more cost-effective option to get new blinds. You may bring the blinds into
your nearest showroom, or we can come out to visit you.

• Do you sell Curtains, Security Doors, Flyscreens?

NO, we do not sell any of these items.We sell only blinds, shutters and awnings.

• How much for an ‘average-sized window’?

There is no such thing. Windows come in a huge range of sizes. We must have accurate measurements to start with.

• What are the various blind styles we have?

See Blind Styles.

• How do I measure my blinds?

Everything we make is made to measure to the millimetre so it is difficult to give you a “square metre rate” or “piece rate”. The main determinants of price are fabric and textile finishes and these are grouped from lowest to highest, so a “group 1″ material will be the cheapest. Our design consultant can give you an exact costing in your home or you can get an approximation at our showrooms.

• Where can I find your nearest showroom?

Click here and you will see the location closest to you. Our showrooms have varying opening and closing times, so it is best to check with each showroom. Don’t forget our sales agent will come to you and each agent carries samples of blinds, fabrics and colours.

• How much will my blinds cost?

Everything we make is made to measure to the millimetre so it is difficult to give you a “square metre rate” or “piece rate”. The main determinants of price are fabric and textile finishes and these are grouped from lowest to highest, so a “group 1″ material will be the cheapest. Our design consultant can give you an exact costing in your home or you can get an approximation at our showrooms.

• What is the procedure for placing an order?

We require 50% deposit to initiate an order. The balance is due prior to installation. We accept all major credit cards as well as bank cheque, money order and cash. Some showrooms have eftpos access. We can also take your order over the phone with your credit card or you can mail in your payment to your local store. If there are any alterations to the order these will need to be clarified prior to placing the order as it may affect the price.

• What time are they coming to see me?

Once you make an appointment for a sales agent to come and give a free in home consultation you will be offered the next available day. The sales agent should then contact you the evening before or the morning of the appointment to confirm a time with you. The installers will also confirm a time on the morning of the allocated installation day usually by 9:30am.

• When will my blinds be ready?

Each product has a different lead-time however we try and coordinate all products in to one convenient delivery. In some situations it may be desirable for you to split the order so as to obtain some products ahead of others. Your sales agent or showroom consultant will be able to advise you of the lead-times for each product. Remember to have any existing window coverings down prior to the installation of your new blinds (unless alternative arrangements have been made).